Privacy policy

This Privacy Policy outlines how Safely ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us in any other way.

1. Personal Information We Collect

We collect two main types of information:

A. Device Information
When you visit our website, we automatically collect certain information about your device. This includes details such as your IP address, browser type, time zone, and information about cookies on your device. We also gather information about the individual pages you view, how you interact with our website, and how you were referred to our site. We refer to this information as “Device Information.”

B. Order Information
When you make a purchase through our website, we collect personal information that includes your name, email address, shipping address, billing address, payment information (credit card number, debit card number, etc.), and phone number (if provided). We refer to this information as “Order Information.”

2. How We Use Your Information

We use the personal information we collect in the following ways:

  • To process transactions: Your Order Information is used to fulfill any purchases, including processing payments, shipping orders, and sending order confirmations or invoices.
  • To communicate with you: We use your contact details to send order updates, offer customer support, or send marketing communications with your consent.
  • To send text messages (if opted in): If you provide your phone number and consent, we may send you transactional or marketing text messages, including order updates and reminders such as abandoned cart messages. Message frequency may vary.
  • To improve our services: We analyze Device Information to optimize website performance, troubleshoot issues, and improve user experience.
  • To prevent fraud: Device Information helps us screen for potential risk and fraud (e.g., using IP addresses to identify unusual behavior).

3. Sharing Your Personal Information

We do not sell your personal information to third parties. However, we may share it with trusted service providers who help us operate our business:

  • Third-party service providers: We use platforms such as Shopify for online transactions and Google Analytics to understand how users interact with our website.
  • Legal compliance: We may share your information when required by law, in response to legal requests such as subpoenas, or to protect our rights.

The above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4. Behavioral Advertising

We may use your information to provide personalized ads and promotions. If you prefer not to see personalized ads, you can opt out of certain advertising platforms such as:

5. Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us.

6. Data Retention

We retain your Order Information for as long as necessary for business, legal, or regulatory purposes.

7. Cookies and Other Technologies

We use cookies and similar technologies (e.g., web beacons, log files) to collect Device Information and track usage. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features on our site.

Safely's website uses cookies and tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages, including via text message if you have opted in to receive SMS communications.

Cookie Policy

We use cookies to enhance your browsing experience and provide a more personalized service. By continuing to use our website, you consent to the use of cookies as described in this policy.

What Are Cookies? Cookies are small data files placed on your device to collect information about how you interact with our website. These files help us improve your experience and allow us to provide relevant content, services, and advertising.

Types of Cookies We Use:

  1. Necessary Cookies: These cookies are essential for the website to function properly (e.g., session cookies).
  2. Performance Cookies: These cookies collect data on how you interact with our site, such as the pages you visit most often (e.g., Google Analytics).
  3. Functional Cookies: These cookies allow our website to remember your preferences (e.g., language selection).
  4. Advertising Cookies: These cookies track your browsing habits to provide personalized ads (e.g., Facebook, Google Ads).

Your Consent: When you visit our site, we ask for your consent to use non-essential cookies. You can manage your cookie preferences or withdraw consent at any time by adjusting your settings in our cookie consent banner or through our cookie management page.

How to Control Cookies: You can control cookies by adjusting your browser settings. For more information on how to manage cookies, visit www.allaboutcookies.org.

Third-party Cookies: We share your data with third-party services like Google Analytics and Shopify for analytics, marketing, and other functions. You can read more about how these services use cookies and their privacy practices:

Cookie Retention: Cookies are stored on your device for different periods of time, depending on the type of cookie. Some cookies are temporary and are deleted after your session ends, while others are stored for longer periods. You can delete cookies manually at any time through your browser settings.

Use of Cookies for Messaging: We use cookies and similar technologies to support features like cart reminders and personalized communications, including email and text messages where consent has been provided.

8. Location Tracking and Location-Based Services

We may collect general location information based on your IP address to help us understand where our customers are located and improve our services, such as estimating shipping times or showing relevant content.

We do not use precise GPS location tracking. Location data collected is used only for internal analytics, fraud prevention, and improving user experience.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. Any updates will be posted on this page with an updated date.

10. Contact Us

If you have any questions or concerns about your privacy or would like to exercise your rights, please contact us at:
Email: team@livesafely.co

Last Updated 12/20/2024