Sidekick

TERMS & CONDITIONS OF SALE: Before each use, user shall determine the suitability of the product for his / her intended use, and assumes all risk and liability in connection therewith. Safely has no control over the storage, handling, use or application of its products and must disclaim responsibility for any unsatisfactory results obtained therefrom. User must be at least 18 years of age to purchase this product. Please check all local laws and regulations regulating pepper spray before usage. User is responsible for compliance with all applicable laws, rules, regulations, and ordinances in its purchase and use of the product. All recommendations and sales are made on the condition that safely and its distributors and dealers Will not be held liable for any damages resulting from the product’s use.

Thank you for considering a pre-order of our upcoming product. Please note that the following terms apply to all pre-orders:

1. Product Development: The product is currently under development and the final specifications may differ from the preliminary information provided. We commit to keeping you informed of significant changes.
2. Delivery Schedule: Estimated delivery dates are subject to change due to factors such as production delays or other unforeseen circumstances. We will communicate any changes as they occur.
3. Cancellation and Refunds: You can cancel your pre-order at any time before the product ships, and we will refund the amount paid. Once the product has shipped, our standard return policy applies.
4. Payment: Your payment will be processed immediately to secure your pre-order. This helps fund the development and production of the product.
5. Limitation of Liability: We are not liable for any incidental damages that may arise from the purchase or use of our product.
6. Customer Service: If you have any questions or concerns about your pre-order, please contact our customer support team at team@livesafely.co.

We appreciate your support and understanding that pre-orders help make the production of innovative products possible. By placing a pre-order, you are making a valuable contribution to the realization of this product.

Shipping Policy: Incorrect or Invalid Shipping Address

At Safely, we strive to ensure smooth and timely delivery of your orders. To facilitate this process, it is crucial to provide accurate and valid shipping address information during the checkout process. However, we understand that mistakes can happen, and we are here to assist you in resolving any issues that may arise due to incorrect or invalid shipping addresses.

Order Verification:

It is the responsibility of the customer to provide an accurate and valid shipping address at the time of purchase. To minimize errors, we encourage you to review and double-check your shipping address details before finalizing your order.

Address Confirmation Email:

After placing an order, you will receive an order confirmation email containing the shipping address you provided. Please carefully review this information and contact our customer support immediately if any corrections are needed.

Address Correction Requests:

If you notice an error or need to make changes to your shipping address after placing the order, please reach out to our customer support team as soon as possible. We will do our best to assist you in updating the address before the order is shipped. However, please note that we cannot guarantee that changes can be made if the order has already been processed for shipping.

Undeliverable or Returned Packages:

If a package is deemed undeliverable due to an incorrect or invalid address, it may be returned to us by the shipping carrier. In such cases, we will contact you to verify the shipping details and provide options for reshipment. Additional shipping charges may apply for resending the package.

Re-shipment Fees:

In cases where a package is returned to us due to an incorrect or invalid shipping address, any re-shipment fees incurred will be the responsibility of the customer. These fees may include shipping costs, return shipping costs, and any additional charges imposed by the shipping carrier.

Refunds and Cancellations:

If a package is returned to us and the customer does not wish to proceed with reshipment, a refund may be issued for the order subtotal minus any applicable shipping and handling fees. Please note that any promotional discounts or coupons used during the original purchase may not be applicable for the refund.

We highly recommend providing accurate shipping address details to avoid any delays or complications. However, should any issues arise, our dedicated customer support team is here to assist you throughout the process. Please feel free to reach out to us at team@livesafely.co for any questions or concerns regarding shipping addresses.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@livesafely.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@livesafely.co.

Read more about returns here.